Ground Services

Under the new system introduced by the Ministry of Haj and Umrah there will be new levels of customer satisfaction, the below ground services describe each level in detail.
#Basic PackagePremium PackageVIP Package
1Greeting and welcoming in hotel.Greeting and welcoming in hotelGreeting and welcoming in hotel
2Guiding the Mutamer to the reception in order to finalize his checking in processFinishing Mutamer checking in process on his behalfFinishing Mutamer checking in process on his behalf
3Calling customer support from 8:00am till 12:00am.A complimentary Basket of fruit gifted to the MutamerA complimentary Basket of fruit gifted to the Mutamer
4Complaints-Response time within 6 hours.Calling customer service any time of the dayCalling customer service any time of the day
5Inquiring -Restaurants -Shopping centers -Gifts -Souvenir - attractions -Trips time's -changing reservations.Complaints -Response Time within 2 hoursComplaints - Response Time less than 1 hours
6Tracking Mutamer service (Hospital, Police departments, Death) and inform anyone related to the Mutamer.Inquiring -Restaurants -Shopping centers -Gifts -Souvenir -attractions -Trips time's -changing reservationsEmergency service 24 hours
7Alert notification to the Mutamer's cell phone or App.Emergency service 24 hoursAccess to first class or business at the airport
8Sending Voice Notes for important dates included in Mutamers programTracking Mutamer service (Hospital, Police departments, Death) and inform anyone related to the Mutamer in addition to informing the mutamers embassyAccess to first class or business at the airport
9Providing mutamer kit (Subha,.Quran, praying mat) high qualityTracking Mutamer service (Hospital, Police departments,Death) and inform anyone related to the Mutamer in addition to informing the mutamers embassy
10Alert notification to the Mutamer's cell phone or AppProviding mutamer kit (Subha, Quran, praying matt) high quality
11Sending Voice Notes for important dates included in Mutamers programAlert notification to the Mutamer's cell phone or App
12Sending Voice Notes for important dates included in Mutamers program