| 1 | Greeting and welcoming in hotel. | Greeting and welcoming in hotel | Greeting and welcoming in hotel |
| 2 | Guiding the Mutamer to the reception in order to finalize his checking in process | Finishing Mutamer checking in process on his behalf | Finishing Mutamer checking in process on his behalf |
| 3 | Calling customer support from 8:00am till 12:00am. | A complimentary Basket of fruit gifted to the Mutamer | A complimentary Basket of fruit gifted to the Mutamer |
| 4 | Complaints-Response time within 6 hours. | Calling customer service any time of the day | Calling customer service any time of the day |
| 5 | Inquiring -Restaurants -Shopping centers -Gifts -Souvenir - attractions -Trips time's -changing reservations. | Complaints -Response Time within 2 hours | Complaints - Response Time less than 1 hours |
| 6 | Tracking Mutamer service (Hospital, Police departments, Death) and inform anyone related to the Mutamer. | Inquiring -Restaurants -Shopping centers -Gifts -Souvenir -attractions -Trips time's -changing reservations | Emergency service 24 hours |
| 7 | Alert notification to the Mutamer's cell phone or App. | Emergency service 24 hours | Access to first class or business at the airport |
| 8 | Sending Voice Notes for important dates included in Mutamers program | Tracking Mutamer service (Hospital, Police departments, Death) and inform anyone related to the Mutamer in addition to informing the mutamers embassy | Access to first class or business at the airport |
| 9 | | Providing mutamer kit (Subha,.Quran, praying mat) high quality | Tracking Mutamer service (Hospital, Police departments,Death) and inform anyone related to the Mutamer in addition to informing the mutamers embassy |
| 10 | | Alert notification to the Mutamer's cell phone or App | Providing mutamer kit (Subha, Quran, praying matt) high quality |
| 11 | | Sending Voice Notes for important dates included in Mutamers program | Alert notification to the Mutamer's cell phone or App |
| 12 | | | Sending Voice Notes for important dates included in Mutamers program |
